Furniture Policy

 

Foundation Goods Furniture Policy 

Made-to-order furniture, flash sale items, and lighting are final sale and are not returnable. After order is made, there is a grace period of 24 hours for changes and cancellations. Once 24 hours has passed, the item is considered in production and cannot be changed, returned or cancelled. 

All lead times are subject to change and do not include shipping time. 

Fabrics and finishes may vary slightly from swatches. Our made-to-order pieces have a +/- 2” tolerance. 

We use third party contractors for shipping large items. Freight shipments may not be sent to Hawaii or Overseas. 

Customer is responsible for the piece being able to fit into entry points at delivery. We are not liable/responsible for items that do not fit into customers’ homes. 

Items damaged in transit are the responsibility of the delivery company and claims should be filed accordingly. It is the responsibility of the customer to inspect all items before signing off on delivery. Please contact us immediately in the event of any damages. Foundation Goods accepts responsibility for defective or damaged items if it is determined to be a manufacturing issue.