Shipping & Returns

Do you ship outside the US? 

We currently only ship orders to the United States and Canada. All Foundation Goods items ship from within the US. Customer is responsible for all import taxes, duties, carrier fees and customs declarations for items shipped to Canada. Some items are not eligible to ship to Canada and you will be notified if changes for your order are required. 

 

Can I change or cancel my order?

Once an item is shipped it cannot be changed or cancelled. See Foundation Goods Furniture Policy below for detailed information on made-to-order furniture items. 

 

Foundation Goods Furniture Policy 

Made-to-order furniture, flash sale items, and lighting are final sale and are not returnable. After order is made, there is a grace period of 24 hours for changes and cancellations. Once 24 hours has passed, the item is considered in production and cannot be changed, returned or cancelled. 

All lead times are subject to change and do not include shipping time. 

Fabrics and finishes may vary slightly from swatches. Our made-to-order pieces have a +/- 2” tolerance. 

We use third party contractors for shipping large items. Freight shipments may not be sent to Hawaii or Overseas. 

Customer is responsible for the piece being able to fit into entry points at delivery. We are not liable/responsible for items that do not fit into customers’ homes. 

Items damaged in transit are the responsibility of the delivery company and claims should be filed accordingly. It is the responsibility of the customer to inspect all items before signing off on delivery. Please contact us immediately in the event of any damages. Foundation Goods accepts responsibility for defective or damaged items if it is determined to be a manufacturing issue. 

 

Can I return an item? 

We happily accept most returns. Items must be unused and in new condition with original packaging and tags still attached. Returns that are damaged, soiled or altered may not be accepted and will be sent back to the customer. Custom orders, flash sale items, and lighting are final sale and are not returnable. All returns must be in the original packaging and larger items may be subject to a 20% restocking fee. All shipping charges are non-refundable and all return shipping costs are the responsibility of the buyer. Please allow 7 days for your return to be processed.

Online returns must be initiated within 15 days of receiving an item and the return must be received by our fulfillment team within 30 days. To initiate a return or exchange, please email support@foundationgoods.com. We recommend returns be sent insured and with tracking as we are not responsible for lost or damaged items. In store returns are accepted within 15 days for exchange or refund.

 

What if my item is backordered?

Due to high demand, some items may be delayed or out of stock. We do our best to keep our inventory and website up to date. Occasionally purchased items may sell out quicker than they can be fulfilled. We will notify you within 1-3 business days if your item is out-of-stock or backordered. Lead times do not include shipping times. 

 

When will I get my order?

In-stock items are typically shipped within 1-3 business days. Delivery times vary by carrier and may be delayed by COVID-19. We ship from Salt Lake City using USPS or UPS. Once your order is fulfilled by our warehouse, tracking and/or reporting claims is the responsibility of the delivery company and customer. We are not responsible for weather, carrier, work stoppage delays or other situations beyond our control. 

 

Do you offer expedited shipping? 

Expedited shipping is available for items shipped within the United States, excluding Alaska and Hawaii. Expedited orders will ship same day and arrive within two days if placed by 10:00 AM MST, Monday-Friday. Orders placed after 10:00 AM will be shipped the following day. Large items are not included in expedited shipping. 

 

How much do you charge for shipping? 

ORDER TOTAL

STANDARD

EXPEDITED

$0 TO $10

FREE

FREE

$11 TO $50

$8.95

$25.00

$51 TO $100

$14.95

$35.00

$101 TO $150

$19.95

$45.00

$151 TO $300

$24.95

$55.00

$301 TO $500

$29.95

$75.00

$501 TO $750

$34.95

$95.00

$751 TO $1,000

$49.95

$115.00

$1,001 TO $1,500

$99.95

$165.00

$1,501 TO $2,000

$149.95

$215.00

$2,001 TO $3,000

$199.95

$275.00

$3,001 TO 6,000

$199.95

$325.00

$6,000+

Typically 6%

Typically 10%

 

*orders over $6,000 will receive a custom shipping quote. Standard Shipping for these orders is typically 6%. Expedited orders are typically 10%.

 

What are your handling fees?

Furniture items are subject to handling fees. Handling fees do not apply to lighting, rugs and accessories. See our handling fee rates below.

 

Item Price
Handling Fee
$0-$249
Free
$250 - $499
$50
$500 - $999
$100
$1000 - $1499
$125
$1500 - $1999
$175
$2000 - $2749
$250
$2750 + 
$300

 

What about local delivery or in-store pickup? 

Orders may be placed online with the option for in-store pickup. After order is placed, you will be notified when you’re order is ready for pickup or if an item you order is not available. Delivery of large items is available within 50 miles of Salt Lake City for a $50 flat rate fee.