Do you ship outside the US? 

We currently only ship orders to the United States and Canada. All Foundation Goods items ship from within the US. Customer is responsible for all import taxes, duties, carrier fees and customs declarations for items shipped to Canada. Some items are not eligible to ship to Canada and you will be notified if changes for your order are required. 

Can I change my order?

Once an item is shipped it cannot be changed. 

What if my item is backordered?

Due to high demand, some items may be delayed or out of stock. We do our best to keep our inventory and website up to date. Occasionally purchased items may sell out quicker than they can be fulfilled. We will notify you within 1-3 business days if your item is out-of-stock or backordered. Lead times do not include shipping times. 

When will I get my order?

In-stock items are typically shipped within 1-3 business days. Delivery times vary by carrier and may be delayed by COVID-19. We ship from Salt Lake City using USPS or UPS. Once your order is fulfilled by our warehouse, tracking and/or reporting claims is the responsibility of the delivery company and customer. We are not responsible for weather, carrier, work stoppage delays or other situations beyond our control. 

Do you offer expedited shipping? 

Expedited shipping is available for items shipped within the United States, excluding Alaska and Hawaii. Expedited orders will ship same day and arrive within two days if placed by 10:00 AM MST, Monday-Friday. Orders placed after 10:00 AM will be shipped the following day. Large items are not included in expedited shipping. 

How much do you charge for shipping? 













What about local delivery or in-store pickup? 

Orders may be placed online with the option for in-store pickup. Most items online are available for in-store pickup. After order is placed, you will be notified if an item you order is not available or when your order is ready. Delivery of large items is available within 50 miles of Salt Lake City for a $50 flat rate fee. 

How does shipping work for large items? 

All large items are subject to availability. You will receive an email within 72 hours of placing your order with an estimated lead time for your item. We will also supply a Freight Charge which may vary depending on the size of the item and the location where it is being sent. We do not have an in-house delivery service. We use third party contractors for shipping large items. Freight shipments may not be sent to Hawaii or Overseas. Customer is responsible for the piece being able to fit into entry points at delivery. We are not liable/responsible for items that do not fit into customers’ homes. Foundation Goods is responsible for defective merchandise. Items damaged in transit are the responsibility of the delivery company and claims should be filed accordingly. Once an order has been submitted to our manufacturer, it cannot be changed. Orders delayed due to unforeseen circumstances including backorder cannot be canceled or refunded.